Privacy statement

Privacy policy RIC 4 Life B.V.

About our privacy policy

RIC 4 Life B.V. cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessed on it by RIC 4 Life B.V.. The effective date for the validity of these terms is 02/06/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we use your
data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.

Use of our services

When you register on Bengsproducts.com to buy a product or for one of our services, we ask you to provide personal data. All the data you give us we store and monitor using state-of-the-art technology. If someone has nothing to do with this data, they simply cannot access it.

We use your personal data to process your order. Without your personal data, we cannot deliver to you the balance and wellness products you ordered. And we use your personal data to maintain contact with you. For example, if we want to check certain things with you about the order and delivery.

Sometimes we need to provide your data to third parties, in which case we require that those parties handle it as carefully as we do, and that the data may only be used for the purpose for which we provide it. We do this through so-called processing agreements with our partners.

Bengs account

It is handy to create an account, so you don't have to fill everything in every time you place a new order. In your account, you can view and edit your contact details. And you can find information about placed orders and returns and information you wish to receive, such as newsletters. You can manage your account by logging in.

Communications

Once you send an e-mail or other message to us, we may store those messages. Sometimes we will ask you for personal data needed to help you. This allows us to process your questions and answer your requests. We store this data securely. We only send our newsletter if you have given us permission to do so. And you can always withdraw that consent if, for example, the quantity does not feel balanced.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

MyWebstore

Our online shop is developed with software from MyOnlineStore. Personal data that you make available to us for the purpose of our service is shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. MyOnlineStore is obliged under the agreement we have with them to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

E-mail and mailing lists
MailChimp

We send our e-mail newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties as part of this.

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our inbox and we treat all our email traffic confidentially.

Pay.co.uk
To handle (part of) the payments in our online shop, we use the payment service provider Pay.nl. Pay.nl processes your name, address and place of residence and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organisational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and in this context (anonymised) data to share with third parties. Pay.nl shares personal data and order data with post-payment service providers in the case of an application for a deferred payment (credit facility). All the above guarantees regarding the protection of your personal data also apply to those parts of Pay.nl 's services for which it engages third parties. Pay.nl does not retain your data longer than permitted under statutory periods.

Klarna
For handling (part of) the payments in our web shop we use the platform of Klarna. Klarna processes your name, address and place of residence and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organisational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and in this context to share (anonymised) data with third parties. Klarna shares personal data and information relating to your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility). All of the above guarantees regarding the protection of your personal data also apply to those parts of Klarna's services for which they engage third parties. Klarna will not retain your data longer than permitted under the legal time limits.

Reviews
WebwinkelKeur
We collect reviews through WebwinkelKeur's platform. If you leave a review via WebwinkelKeur, you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to comment on your review. In case we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
PostNL
When you place an order with us, our job is to get your parcel delivered to you. We use the services of PostNL to make the deliveries. This requires us to share your name, address and place of residence details with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL
When you place an order with us, our job is to get your package delivered to you. We use the services of DHL to make the deliveries. This requires us to share your name, address and place of residence data with DHL. DHL only uses this data for the purpose of executing the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.

General purpose of processing
We use your data exclusively for the purpose of our services. That is, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data automatically collected by our website are processed with the aim of further improving our services. This data (e.g. your IP address, web browser and
operating system) are not personal data.

Cooperation in tax and criminal investigations
Where appropriate, RIC 4 Life B.V. may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods
We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. This also means that we will not retain your data for more than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Pursuant to applicable administrative obligations, we must keep invoices containing your
(personal) data, we will therefore retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights
Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgetting request, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. To all
likelihood, in such a case, we will no longer be able to continue providing services, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of RIC 4 Life B.V.. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

Cookies
Google Analytics
Through our website, cookies are placed by the US company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third-party cookies
In case third-party software solutions use cookies, this is mentioned in this privacy statement.

Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.

Contact details
RIC 4 Life B.V.
The Trumpet 18A-1
1601 MK Netherlands
(316) 180-5115 E ask@bengsproducts.com
Contact person for privacy matters
Henk Reuvers