FAQ: Account and subscriptions

After you have logged in, you can change your password under ‘login details’. After saving your new password you can start using it immediately.

If you’ve forgotten your password, enter the email address you used to sign in under “I’m already a Balance Community Member”. Then click on “forgot password. You will then receive an email from us to reset your password.

With your own account you can go through the order process faster and you will find an overview of your previously placed orders and your subscription(s).
You don’t need an account to order.

You can create an account on our website by clicking ‘my account’ at the top right. Fill in your details under ‘I’m new’. After filling in your details, click on ‘send’ and your account is created. A confirmation will be sent to your inbox.