FAQ: Shipping, delivery and customizing orders

That is not (yet) possible. At the moment our products are only available online.

If you have not received your order, please contact us at ask@bengsproducts.com. Please, provide the name that was used on the order and if possible the order number, so we can easily find the order.

Unfortunately that’s not possible. We work with an automated system that allows us to ship orders every day. As a result, you’ll have your products in hand quickly. It’s not possible to adjust or cancel a completed order. So check your order carefully before completing it.

With your order you have the option to have your order delivered to your own address or another address. Easy if you order for someone else or want to surprise someone. After entering your own billing address, tick the option “send to another address”. You can then specify a different name and delivery address.

We charge shipping costs for orders up to three bottles. From four bottles on we’ll pay the shipping costs.

The paper shipping box in which our products are shipped is made from recyclable, environmentally friendly materials. As is the padding material.

We need to change this once we know how we will ship in the U.S. And we need to know about Canada, other countries, and if we can ship there.

You can order Bengs products from any country in the world.